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Q. Am I Dealing with a proper
company
A. Yes we are a registered company, this is our full time job!
Q. What BMX experience do you have?
A. We started riding BMX in 1982, went through various bikes including
Procraft 'Team Karate', PK RIPPER, Skyway TA and lastly a 1990 Haro
Master. Today I ride an 03 Haro and whatever old school bike I have to
hand at the time!
I have always built and maintained my own bikes as well as built &
serviced many many more customers bike
Q. Do you collect also?
A. Yes, bikes, frames, parts, magazines, anything to do with BMX between
1977 to the present day
Q. How can I pay for my items?
A. PAYPAL, Cheque ( GBPounds Sterling only £), GBpounds Sterling
(£)Postal Orders/ Money Order, GBPounds Sterling cash, Euro Cash, US
Dollars Cash.
Q. Can I call in?
A. Yes, by appointment
Q. Do you have a telephone number I can call you on?
A. YES, 00 44 (0)7731 934708. Please bear in mind we are on GMT UK time when
calling.
Q. How will I pay for shipping?
A. The add to cart button is being updated as we go, some include
shipping to England, some are to be updated. For international shipments
we will make paypal requests for additional shipping amounts. Shipping
charged at actual cost + materials.

If you have any questions at all do not hesitate to email us
Q. How long will my items take to arrive?
A. If payment is received by 5 pm GMT we will ship on the day of
payment*
(* may exclude multiple item orders and larger items that may require
extra time to pack properly)
UK upto 1.2kg shipped first class, normally delivered next day
UK over 1.2kg shipped parcel post, normally delivered within 2-3 days.
Europe upto 2kg shipped Royal Mail 'Small Packet',normally delivered
within 3-5 days
Europe over 2kg shipped Parcel Force Standard Air International.,
normally delivered with 3-5 days
USA upto 2kg shipped Royal Mail 'Small Packet',normally delivered within
7-10 days
USA over 2kg shipped Parcel Force Standard Air International., normally
delivered with 7-10 days
REST of WORLD upto 2kg shipped Royal Mail 'Small Packet',normally
delivered within 7-10 days
REST of WORLD over 2kg shipped Parcel Force Standard Air International.,
normally delivered with 7-10 days
Q. How will I know the parts will work on my bike?
A. If you are atall unsure please ask us, advice is free!
Q. Can I expect substitutions to be made in my
order?
A. No, we will not substitute parts without asking you first. If you
cannot be contacted after several days we may take the decision to make
a substitution if we consider it necessary and the part is towards the
smaller/less significant side ( eg Bottom Bracket set ). Example in a
wheel set the hubs maybe substituted for an equivalent quality as
availability varies with depleting stocks of obsolete parts
Q. Faulty Goods/Returns
A. a.Faulty Goods. If goods have manufacturers faults you can return the
item after first seeking our approval. A replacement will be sent. We
will cover cost of replacement goods shipping and after evaluation of
item returned we will cover your shipping cost to us provided you use
the most cost effective method available to you.
Store credit or alternative goods to the value of can also be sent.
Refunds are offered less 15% restocking/admin fees. By purchasing goods
on our site you the consumer agree to these terms that are final with no
exceptions.
b. Non faulty goods. We make every effort to describe our goods
accurately and to ship only good quality items. If you wish to return an
item that is not faulty we will under no circumstances refund. Store
credit or alternative items will be offered.
Q I am not sure which colour scheme and range of parts to purchase/use.
A. Ask us, we can advise on suitability for purpose and guide you with
selection and colours if needed..
Q. What condition can I expect my goods to arrive in?
A. All our parts are N.O.S. ( New Old Stock) Unless otherwise stated.
They are nearly always in original manufacturers packaging, unopened and
in 'as new' condition
Q. What kind of packaging will you use for shipping?
A. We will always ensure your items are more than adequately packaged so
that they reach in you in perfect condition. Where a component is made
up of several parts we will always wrap each piece individually so no
damage can result from internal movement while your package is in
transit
Q. If I am out side the European Union will I pay
any import duties or taxes?
A. Normally no.
Larger items like a bike or frame and fork set we will use UPS and
they will normally abide by local regulations, this means ordinarily
there may be import duty to pay. This varies country to country.
All smaller packages will in most cases will not
require you to pay any additional local import duties or taxes. |